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Customer Service



Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order in the store at no additional cost!

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Ordering By Phone

Call us at 830-372-8140. We're open Monday - Friday 8:30am - 4:30pm. Our friendly staff will assist you in placing your order over the phone. Use our site as your own personal catalog!

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Shipping Policies

TLU Bookstore is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route. Orders received on weekdays are often processed for in store pick up or for shipping within 24 hours.

On average, your order will be received in 2 - 7 working days.  If you need your order expedited contact us at (830) 372-8140 to discuss express shipping methods and charges.

Parcel Shipping charges based on purchase:

$0 - $99.99                             $7.00

$100 – $199.99                       $10.00

$200 – $299.99                       $13.00

$300 - $399.99                        $16.00

$400 - $499.99                        $19.00

Over $500                               FREE!

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Return

Most products purchased from this site may be returned, within 25 days of shipment, for a full refund. Exceptions to this policy include textbooks, media (music, video games, software) which is not shrink wrapped, and customized products. The textbook return guidelines are dependent on when the purchase is made. Please contact us if you have a question about returning a textbook. Customized products which are non-returnable include clothing with monograms, custom published materials (such as course readers or syllabi), and artwork which is printed, matted, or framed based on your order. Defective or incorrectly shipped product may also be returned during this same time period. To be eligible for a full refund, products must be in new condition and must be returned with all pieces originally shipped as well as the original box in which the product was shipped. Product that is not defective must be returned unopened. (Do not remove shrink wrap from product that is to be returned.) Please check packing list for return address information.

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Contact Support

Contact us anytime with questions or concerns via email at: bookstore@tlu.edu. You can also contact our customer service department at: 830-372-8140 (830) 372-8140.

Support Contact Form * required fields

Our support staff will respond within 24 hours.

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