Ordering Online
Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order in the store at no additional cost!
Customer Service
Ordering By Phone
Call us at 830-372-8140. Our friendly staff will assist you in placing your order over the phone. Use our site as your own personal catalog!
Shipping Policies
TLU Bookstore is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route. Orders received on weekdays are often processed for in store pick up or for shipping within 24 hours.
On average, your order will be received in 2 - 7 working days. If you need your order expedited contact us at (830) 372-8140 to discuss express shipping methods and charges.
Parcel Shipping charges based on purchase:
| Purchase amount | Shipping charge |
|---|---|
| $0 - $99.99 | $9.00 |
| $100 - $199.99 | $12.50 |
| $200 - $299.99 | $16.00 |
| $300 - $399.99 | $19.50 |
| $400 - $499.99 | $23.00 |
| Over $500 | $26.50 |
Returns
Most products purchased from this site may be returned, within 25 days of shipment, for a full refund. Exceptions to this policy include textbooks, textbook bundles, nursing totes and supplies, media (music, video games, software) which is not shrink wrapped, and customized products. The textbook return guidelines are included with your receipt and no textbooks or nursing totes are returnable after the first week of classes, regardless of when purchase was made. Customized products which are non-returnable include clothing with monograms, custom published materials (such as course readers or syllabi), and artwork which is printed, matted, or framed based on your order. Defective or incorrectly shipped product may also be returned during this same time period. To be eligible for a full refund, products must be in new condition and must be returned with all pieces originally shipped as well as the original box in which the product was shipped. Product that is not defective must be returned unopened. (Do not remove shrink wrap from product that is to be returned.) Please check packing list for return address information.